Tuscany Now & More® Limited - Booking Terms and Conditions

These Booking Conditions, together with our privacy policy and any and all information we provide to you as part of your booking, set out the details of your booking with Tuscany Now & More® Limited, Registered Office: Lynton House, 7-12 Tavistock Square, London, WC1H 9BQ (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "the client”, “you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person added to a booking or to whom a booking is transferred.

In our relationship with you, we act as a tour operator under the TOMS (The Tour Operators Margin Scheme). We sell villa accommodation (“Accommodation Services”) as a Principal and our obligations are those of a Principal.

Our various and differing obligations are set out below, in two separate sections: Section A contains the booking conditions.. Section B contains additional information for Accommodation Services. 

This means please note that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays, and Package Tours Regulations 1992.


1. Your Booking

1.1 Except where otherwise stated, these Booking Conditions, together with our privacy policy (https://www.tuscanynowandmore.com/privacy-statement), confirmation invoice, and any and all information we provide to you as part of your booking, form your contract (“the Contract”) with Tuscany Now & More® Limited, Company number 08541586 of Lynton House, 7-12 Tavistock Square, London, WC1H 9BQ (“we”, “our” or “us”). 

1.2 Please read these Booking Conditions carefully as they set out our respective rights and obligations. In these Booking Conditions references to "the client”, “you" and "your" include the first named person on the booking (“the Lead Name”) and all persons on whose behalf a booking is made, or any other person added to a booking or to whom a booking is transferred, or any one of them, as applicable.

1.3 Before making a booking with us, you must ensure you have read and understood the Contract (promptly raising any queries you may have with us) and, by asking us to confirm your booking, you are regarded as having read,  understood, and agreed to the Contract before you make any payment to us.

1.4 By making a booking, the Lead Name on the booking warrants that they are 18 years of age or over and have the authority to make the booking (and any amendments) on behalf of all persons detailed on the booking and shall be liable for:

  1. the administration of the booking;
  2. the full payment of any deposits, amendment fees, cancellation charges, and outstanding balances due;
  3. confirming the details of each passenger in the booking to our reservation department (including ensuring that the names given are the same as on their passport(s));
  4. the passing on to all passengers in the booking of any and all information issued by us, in full, including, without limitation, copies of our confirmation invoices and these Booking Conditions.

2. Your Contract

2.1 Accommodation Bookings:
For the sale of accommodation (“Accommodation Services”) in a rented villa and the sale of the booking price (“Rental Price”), your Contract will be with us. The price you shall pay is the sum of both, the Rental Price and the Accommodation Services provided by Tuscany Now & More Limited. and Tuscany Now And More S.L. through a Service Lease Agreement. However, your contractual relationship will only be with Tuscany Now & More Limited. Any comment, suggestion, complaint, or query you may have regarding your contract will be addressed and managed through Tuscany Now & More Limited. only.

2.2 Extra Services:
Where we suggest any service to you that may enhance your booking (including, without limitation, services such as maid service and cookery classes (“Extra Services”), your contract will be direct with the supplier of such services and not with us. The supplier’s terms & conditions will apply to your booking and we advise you to read these carefully before you book any service with them, as they contain important information. Some of the terms and conditions may limit or exclude their liability to you and we shall not be liable for any loss, damage, cost, or other expense that you may incur as a result of you booking an Extra Service with any third-party supplier. Our website has a listing of prices of the Extra Services for each Villa. Those prices are indicative and may change without prior notice. If you wish to know more about a particular Extra Service we strongly advise you to contact our Concierge Team directly.

 For reading our Extra Services General Terms & Conditions please visit: https://www.tuscanynowandmore.com/section-c-extra-services

3. Reservations

When you make your booking with us you will be required to make a payment, as specified by us at the time of booking.  You can contact us to make a booking by telephoning our reservation team on +44 20 7684 8884 or 1-800-469-4546 (toll free USA number), or emailing us on enquiries@tuscanynowandmore.com, or by completing an online enquiry form at https://www.tuscanynowandmore.com/contact-us.
Your contract with us will come into existence when we receive your payment in cleared funds and we issue you with a confirmation invoice.
Accommodation-only bookings cannot be booked for less than one-week duration, running from Saturday to Saturday. Exceptions may be considered for bookings made out of season.

4. Price & Payments

4.1 Security deposit: Please note that all sums paid by you in advance will be in the nature of a security deposit until the start of your rental in which these sums will assume the nature of payment for the price due for the booking. Where you have only paid a part of the security deposit at the time of booking, you must pay the remaining part by the balance due date notified to you on the confirmation invoice. Methods of payment are set out in Clause 5.

The price of your villa, accommodation or property rental (“Villa”) will be confirmed at the time of booking and the price shall not change, once you have made a confirmed booking unless you elect to make a change to your confirmed booking. We reserve the right, in our sole discretion, to determine the price that the accommodation is sold at, in addition to whether we accept your booking or not.

4.2 Payment schedule

4.2.1 If your booking is made less than nine weeks (63 days or less) before the first day of the rental period, the full amount of the total invoice price will be payable as a security deposit within two days of booking. 

4.2.2 If your booking is made more than nine weeks (64 days or more) before the first day of the rental period, a security deposit of 30% of the total invoice price will be payable within two days of booking. 

4.2.3 If your booking is made for the following year:

  1. If the initial reservation is received prior to 15th November of the year before the booking and more than nine weeks (64 days or more) before the first day of the rental period, a security deposit of 20% of the total invoice price will be payable within two days of booking (repeat clients will be asked for a 10% security deposit);
  2. A further 10% of the total invoice price will be due as a security deposit by the 15th December of the year before the booking (repeat clients will be asked for 20% of the total invoice price);
  3. the remaining part of the security deposit will be due within nine weeks (63 days) of the first day of the rental period. 

4.2.4 If full payment is not received by the balance due date this will result in a cancellation made by you, meaning you forfeit your rights to receive any refund.  Consequently, the cancellation charges as set out in Clause 8.2 shall become payable by you. This cancellation will proceed automatically without the need of any Cancellation Form.

5. Methods Of Payment

5.1 Repealed

5.2 Invoices are issued and payments are accepted in Euro (€) only.

5.2.1 If, for any reason, your booking is accepted to be invoiced and paid in GBP, a currency management fee of 3% is applicable.

5.2.2 If, for any reason, your booking is accepted to be invoiced and paid in USD, a currency management fee of 4% is applicable

5.2.3 If, for any reason, your booking is accepted to be invoiced and paid in GBP or  USD, we will guarantee that the exchange rate used to calculate the total cost of your booking will be fixed as of the date you make your booking with us, and will not change as a result of subsequent currency fluctuations.

5.3 Accepted payment methods: 

We accept Visa, Visa Delta, MasterCard, and American Express credit or debit cards. We also accept wire transfers

We do not accept cash, Diners’ Club cards, cheques, or bank drafts.

5.4 Please note that if you do the payment via FlyWire the banking statement you receive from your bank may say FlyWire-Tuscany Now or FlyWire. In both cases, it means the payment has been done correctly. 

6. Accuracy

We endeavour to ensure that all of the information and prices on our website are accurate; however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book at the time of booking and before we confirm your booking. We strive to ensure the accuracy of descriptions shown on our websites and brochures but, on occasion, some advertised facilities may be withdrawn or changed. We shall inform you at the time of booking or before your travel, where known, if a facility may be withdrawn or changed.

7. Special Requests

If you have any special requests, please let us know at the time of booking. We do not guarantee that they will be met and we cannot be held liable if they are not.

8. Amendments or Cancellations by You

8.1 Amendments

8.1.1 How to ask for an amendment: If you wish to amend any part of your booking after your booking has been confirmed (and we have issued a confirmation invoice), the Lead Name must inform us in writing as soon as possible.

Certain bookings may not be amended after they have been confirmed by us (even to change a name) and any alteration could incur a cancellation charge of up to 100% for that part of the booking. If fewer people travel than originally booked there will be no reduction in charges, nor will any refunds be payable. 

Where we are unable to assist you in making a change to your booking and you do not wish to proceed with the original booking, we will treat this as a cancellation by you and the cancellation fees below shall be payable by you.

8.1.2 Amendments requested by you: While we will do our best to assist, we cannot guarantee that we will be able to accommodate your requested changes. Please note that once a reservation is confirmed, it is not possible to change the dates, or the villa booked. In addition, if the number of guests is lower than originally booked, the rate will remain unchanged regardless of the reduced number of guests.

8.1.3 Amendments in the party’s composition: Should the composition of your booking party as detailed on your booking change, prior to the start of your rental period, the Lead Name must notify us promptly in writing, as this may be deemed to be an amendment to your booking.

It is a condition of your contract with us that the number of people staying at the Villa or property throughout the rental period must never exceed the number of sleeping places indicated in the property description and as confirmed in your Accommodation Voucher. Exceptions to this are occasionally made for children under the age of 2 years old, provided they are sleeping in a crib or cot and not occupying one of the Villa’s beds – please advise us at the time of booking whether an infant will be travelling with you.

8.1.4 Amendments in discounted villas: At certain times of the year, some of our properties are offered at a discounted rate for smaller parties and this will be advised to you at the time of booking. 

8.1.5 Upgrades: When a confirmed booking is made and availability exists at the selected property, the Party Leader may request to increase the number of guests up to the maximum occupancy allowed at the property. This increase in accepted guests number will be considered as an amendment to the original booking and not a new booking, The Party Leader's consent to the amendment will be considered valid and no additional signature will be required. Please note the amendment will generate a new booking reference number.

In these instances, an additional charge will be applied to your booking according to the revised numbers. A reduction in the number of the party will not result in a corresponding reduction in the rental price, once the booking has been confirmed.

8.2 Cancellations by you

8.2.1 How to cancel a booking: If you or any other member of your party decides to cancel a booking, once it has been confirmed by us, the Lead Name must notify us in writing and we shall send you a cancellation form that you will need to fill in and return to us.

Your notice of cancellation will only take effect once we have received your completed cancellation form by e-mail. The date of cancellation will be the date that we receive the completed cancellation form from you.

8.2.2 Cancellation charges payable by you:
In the event you decide to cancel your reservation we will issue a cancellation form. This must be signed and returned to us via email to finalise the cancellation process.

A cancellation made by you will entail the loss of all monies paid up to the point in time when you cancel your booking. Please refer to the payment schedule (point 4.2 of the booking conditions) for a summary of which payments are due and when.

8.2B exceptional reimbursement.
In the exceptional event in which, we decide to return any monies that should receive the treatment established in paragraph 8.2, we reserve the right to apply a booking cancellation management fee of 5% to cover our card transaction fees. This return will only be made with the proprietor’s prior consent.

9. Amendments or cancellations by us 

9.1 Amendments:
Very rarely, we may be forced by Force Majeure Events (see clause 17) to change all or part of your booking after departure. In this event we shall not be liable for any refunds, nor shall we pay any losses, costs, or expenses incurred by you, as a result.

9.2 Other cancellations:
Very rarely, we may be required to cancel your booking, in which case we will refund all monies paid by you. In this event, we shall not be liable for any other losses, costs or expenses incurred by you, as a result.
If you are entitled to a refund, you expressly agree that the refund method may vary from the payment method, at our discretion.
Where we have to cancel your booking due to Force Majeure Events, we shall not be liable for any refunds, nor shall we pay any losses, costs, or expenses incurred by you, as a result.

10. Insurance

The taking out by you of adequate and comprehensive travel insurance is a condition of your Contract and your travel insurance should be effective from the time of booking. The policy should provide cover for you and your party against, without limitation the cost of assistance (including repatriation) in the event of accident or illness; medical cover, loss of baggage, and money/personal effects. In the event that you are hiring a vehicle, or travelling with your own car, adequate vehicle insurance should also be taken out.

In all cases, it is a matter for you to determine if the insurance offered by the insurer is adequate. If you fail to travel with adequate insurance cover you may not be able to recover any losses, expenses, or costs that you may incur.

If you wish more information about comprehensive travel insurance please visit our website: https://www.tuscanynowandmore.com/travel-protection 

11. Accommodation Descriptions, Ratings, and Standards

11.1 Accommodation descriptions: we visit and inspect each of the properties which we advertise. The descriptions contained in our brochure and on our website were accurate at the time of publication and made in good faith. Please check the website before making a booking for the most up to date descriptions. We do not carry any liability in the event that the owners of the Villas (“Villa Owners”) have made modifications to the accommodation(s) without our knowledge, or in the event that there is any construction/building works taking place or any alteration to the landscape in the near vicinity of the property. You will be notified in writing of any changes that are being made to a property, or of any anticipated/current construction projects in the near vicinity, where we have been made aware of them. We shall use reasonable endeavors to amend and update the website descriptions accordingly.

It should be noted that the information contained in any printed material is to be considered only as a guide and was accurate at the time of publication and made in good faith. You should check our website regularly for any updates and changes that may occur, or contact us directly.

11.2 Access to the villas: panoramic views and privacy entail a certain amount of elevation and distance from main thoroughfares so please be prepared for some roads with a certain degree of incline. Access roads to rural properties may be rough, twisting, and/or bumpy and drivers of low-slung cars should check with us in advance to ensure that access is possible. We shall not carry any liability, in any event, for any damage caused to any vehicle, whether rented or owned. In case of doubt, 4-wheel drive raised chassis cars are recommended. Stated driving times to/from the airport are approximate and journeys may take longer in bad weather/poor light. Please note that summer storms happen in Italy, and they may greatly affect the roads that lead to the Villa. Although we will try our best to inform you of any changes in the road’s state, we shall not carry liability, if a road’s state changes due to a storm or other circumstance beyond our control.

11.3 Accommodation ratings: accommodation ratings displayed are as provided by the previous guests. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.

12. Fitness to Travel, Disabilities, and Medical Conditions

We welcome all guests including those with medical conditions, disabilities, and reduced mobility and we endeavor to meet individual needs. However, in order to provide necessary assistance, we must be advised at the time of booking of any medical condition, disability, reduced mobility, or special requirements that may affect your holiday. Special facilities can be requested but may not be guaranteed. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we reserve the right to advise against booking a particular accommodation and/or region, based on the information that you provide us prior to booking. You must also promptly notify us of any deterioration or adverse change in, or development of, any medical condition or disability, or of any deterioration or change in your mobility, which may affect your booking and which occurs after you book.

13. Behaviour

13.1 Expected behavior: all guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests, or any residing in the near vicinity. 

13.2 Misconduct: if in our reasonable opinion or, in the reasonable opinion of the supplier or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger, disruption or significant annoyance to any other guest or any third party, or damage to property, whether in person or otherwise, we reserve the right to treat your booking as being terminated by you, with immediate effect. 

13.3 Consequences of misconduct: in the event of such termination neither we nor any supplier will have any liability to you and/or your party and you and/or your party will be required to leave your accommodation immediately. We will have no further obligations or liability to you and/or your party and no refunds or compensation will be paid for lost accommodation, nor will we be liable for the payment of any losses, expenses or costs incurred by your or your party as a result of such termination or your actions. 

You and/or your party may also be required to pay for any loss and/or damage caused by your actions or the actions of your party and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.

14. Documents

14.1 Document receipt: on receipt of your travel documents from us please ensure that all the details are correct and advise us of any errors immediately, as it may not be possible to make changes later. We cannot accept any liability if we are not notified of any inaccuracy in any documentation, as a result of any incorrect information given to us, by you. We will do our best to rectify any inaccuracies notified to us, however, you will be responsible for any costs and expenses involved in doing so, except where we made the mistake. 

14.2 Non-delivery: all documents (including, without limitation, invoices and tickets) will be sent to you by e-mail and we will not be responsible for their non-delivery unless such non-delivery is due to our negligence. If tickets or other documents need to be reissued, due to your negligence, all costs must be paid by you and you can ask for delivery by other means, subject to payment of any applicable charges.

14.3 Accommodation Voucher: the accommodation voucher documents, which includes confirmation of any extra services booked (where applicable), driving directions, contact names and telephone numbers (“Accommodation Voucher”), will be issued on receipt of full payment of the remaining balance of your booking and, in any event, no later than three weeks before the first day of the rental of your accommodation, providing that we have received all required information from you in relation to your booking. Any errors or omissions in the Accommodation Voucher must be notified to us immediately. The Accommodation Voucher must be presented and given to the individual greeting you at the accommodation/property, or access may be denied.

14.4 Final Bill: the Final Bill includes lists of the specific costs booked in advance, but which are to be paid locally, on your departure. Our website lists such charges but is intended as a guide only, as the charges are subject to change.

For Accommodation Services, charges payable locally before departure include: telephone and central heating charges. Any Experiences and/or extra services booked in the destination will also be charged locally.

The Final Bill will be presented by the Villa Owner/caretaker, or supplier of the Experiences and/or extra services, at the conclusion of the rental period and is payable to him/her in Euros (cash). Both the Lead Name and the Villa Owner/caretaker (or supplier of the Experiences and/or extra services) are required to sign the Final Bill. 

If you choose to not pay the Final Bill on-site, but prefer to do it through Tuscany Now & More®, you may do so on the understanding that a 21% administration fee over the amount due will be applied. The amount of the Final Bill will be invoiced in € ( Euros).

14.4.1 Extra charges: the Lead Name is liable for any damage caused to the property, its contents or grounds, by any member of the party, or the loss of, or damage to, any articles belonging to the property, such as (without limitation) mobile telephones. Charges for breakages or repairs caused by the party staying at the Villa will be noted during the final inspection. In the event of a disagreement regarding the extent of the damage or the cost of the repairs or lost articles, you must call Tuscany Now & More® immediately and speak directly with a staff member before leaving the property.

Charges that can be calculated on the spot will be added to the Final Bill. However, the charges that cannot be quantified immediately will be calculated and billed to the Lead Name at a later date. These charges include (without limitation) utilities for which the property is billed on a monthly or bi-monthly basis and for damaged or lost articles and other damages for which the repair/replacement estimates are not available prior to your departure.

15. Passports, Visas, and Health

We can provide general information about passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel.

It is your responsibility to ensure that all members of your party are in possession of all necessary travel documentation (including, without limitation, passports, vaccination certificates, visas, and any other required documentation applicable to the country to which you are travelling), before your departure.

We cannot accept any liability if you are refused entry onto any transport, or into any country, due to failure on your part to be in possession of the correct documentation. If failure to have any necessary travel or other documents results in costs, expenses, fines, surcharges, or other financial penalty being imposed on or incurred by us, you will be responsible for reimbursing us for any and all such costs.

Most countries now require passports to be valid for at least 6 months after your return date.

Up to date travel advice can be obtained from the Foreign, Commonwealth & Development Office:

Please check our recommendations on UK visitors traveling to EU member states from 1 January 2021

16. Complaints

Please inform us immediately in the event of a complaint relating to your booking and/or accommodation and contact us on the numbers listed on our website or on your confirmation documents. 

If you have a complaint about any of the services included in your holiday whilst you are on your holiday, you must inform our ground staff without undue delay who will endeavour to put things right. 

Our ground staff are available 24 hours a day, 7 days a week. If your complaint is not resolved locally, please follow this up as possible after your return home, ideally within 28 days by writing to us, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in destination, we will be deprived of the opportunity to investigate and rectify it, and this may affect your rights under this booking.

17. Force Majeure

17.1 Exclusion of liability: except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation where the performance or prompt performance of our contractual obligations to you are prevented, or affected by – or you otherwise suffer any damage, loss or expense of any nature – as a result of unavoidable and extraordinary events (Force Majeure Events). 

In the event that your booking is cancelled as a result of Force Majeure Event, we will not be liable for any refunds or compensation, nor will we be liable for any losses, costs, or other expenses that you may incur as a result.

Where possible, we will try to offer you alternative dates and/or accommodation, or a credit voucher.

17.2 What is Force Majeure Events: force Majeure Events are events that neither we nor the supplier of the service(s) in question could, even with all due care, foresee or avoid. Force Majeure  Events include, without limitation, war (whether actual or threatened), civil unrest, riot, strife, terrorist activity and/or its consequences or the threat of such activity, health risks,  infectious disease, epidemics and pandemics, and government measures to combat such outbreaks, riot, the act of any government or other national or local authority including port or river authorities, unforeseeable technical problems with transport; airport, port or airspace closure restriction or congestion; flight or other travel restrictions imposed by any regulatory authority or another third party; industrial dispute, sanctions, lock closure, natural or nuclear disaster, fire, flood, adverse weather conditions, volcanic eruption, chemical or biological disaster and all similar events outside our or the concerned supplier’s control. 

A Force Majeure Event also includes the advice against all travel or all but essential travel to Italy or any part of Italy given by any Italian authority, such as without limitation, Il Ministro della Salute, or Il Consiglio dei Ministri. For UK citizens, any advice against all travel or all but essential travel to Italy or any part of Italy made by the UK Foreign, Commonwealth & Development Office (FC&DO) is a Force Majeure Event.

18. Electronic Signatures

Where a signature is required by us, we will provide you with an online link where you must scroll the website, tick the box to confirm that you have read and accepted it, and manually draw the signature using a mouse or a finger. Under exceptional circumstances, if the website is not working, we can send you the documents via e-mail which you must accept by manual signature. These can be sent back to us via post (UK residents only) or scanned as an attachment to an email.

19. Our Liability

19.1 We shall not carry any liability except where it is proved that we have breached our duty to select the suppliers of the services making up your booking with us, with reasonable skill and care, and damage to you has been caused. We will have no liability to you for anything that happens during your trip, or any acts or omissions of the supplier, or their employees, agents suppliers, or subcontractors.  

19.2 We will not be liable or pay you compensation for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost, or other claims of any nature or description that results from:

  1. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; 
  2. the act(s) and/or omission(s) of a third party not connected with the provision of your booking; 
  3. unavoidable or extraordinary circumstances (a Force Majeure Event);
  4. where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you to us; 
  5. where you incur any loss or damage that relates to any business activity; 
  6. where any loss or damage relates to any services which do not form part of our contract with you (including, without limitation, any additional services or facilities booked and arranged by you directly, including any activity, tour or excursion you purchase in resort).

19.3 If we are found liable to you on any basis, we limit the amount of compensation we may have to pay you if we are found liable under this clause (except in cases involving death or personal injury) to a maximum of twice the cost of your booking with us. This maximum amount will only be payable when you have not received any benefit at all from your booking.

19.4 Any claim for loss of and/or damage to any luggage or personal possessions (including money), on any basis, must be made to your travel insurers in the first instance. In the event that we are found liable for any uninsured loss of and/or damage to any luggage or personal possessions (including money) on any basis, the maximum amount we will have to pay you in respect of these claims is €95  per person. Any payment is subject to your producing appropriate proof of the contents and value of the luggage or personal possessions concerned and demonstrating that you have taken proper care of your property.

19.5 In the event of a potential claim or complaint, the laws and applicable standards of the relevant destination, together with the information provided by us, will be used as the basis for deciding whether the services in question had been properly provided. If the services in question were provided in accordance with the applicable local laws and standards, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK.

19.6 When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from any applicable service provider or under any applicable convention for the complaint or claim in question.

19.7 You must provide our insurers and ourselves with all assistance we may reasonably require. You must also tell us and the supplier concerned, about your claim or complaint. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with our insurers and us if our insurers or us want to enforce any rights that are transferred.

19.8 Any notification of a claim shall be strictly in accordance with the complaints procedure set out in these Booking Conditions.

19.9 Covid-19: Limitation of liability 

We both acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst on holiday. 

Please note that we will have no liability for any refunds, compensation, costs, expenses, or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment).

20. Data Protection & Privacy

Our Contract with you is subject to the Data Protection Act 2018 in the controlling and/or processing of the personal data supplied by you during the booking process. Full details of our Privacy Policy can be found on our website (https://www.tuscanynowandmore.com/privacy-statement).

21. Governing Law & Jurisdiction

These Booking Conditions and our Contract with you are governed by English law and any dispute arising between the parties is subject to the exclusive jurisdiction of the courts of England and Wales.


22. Arrivals

You are expected to arrive at the property between 4:00 pm and 7:00 pm on the first day of the rental period. If a different arrival time is requested, we must be notified in writing, in advance. This will be treated as a Special Request. If an unforeseen delay should occur, every effort should be made to contact us at the telephone numbers provided. Arrivals after 7:00 pm (local time) may be subject to a surcharge. Access cannot be guaranteed after 10:00 pm.

Upon arrival, you should inspect the property with the Villa Owner/caretaker and ensure that you fully understand the use of any appliances, equipment and utilities. 

23. Departures

The property should be vacated by 10:00 am (Local time) on the final day of the rental period. The Villa Owner/caretaker will arrive at the Villa at 8:00 am for an inspection of the property in order to review and receive payment from you, in regard to the Final Bill. In order to ensure that the property can be cleaned and made ready for the next group arriving, cleaners may need to commence their work at 7.00 am. Should you wish to depart the accommodation prior to that time, please notify us at the beginning of the rental period in order to arrange an alternative time for the property inspection. If you choose not to be present at the inspection, you will not be entitled to query the Final Bill, and you will be invoiced for the amount indicated on the Final Bill in addition to an administration charge of €75.00.

24. Household Amenities

24.1 Bed linen and towels: some of our rental properties are private homes and, as such, the Villa Owners are not permitted to supply bed linen, or bathroom and swimming pool towels. In this event, bed linen and towels will be arranged and provided by us at an additional charge that shall be payable locally, upon arrival, in Euros (cash). 

For all other rental properties bed linen, bathroom, and swimming pool towels will be provided, sufficient for the number of guests indicated in the booking, which shall be changed on a weekly basis. For further details please refer to the Price and Availability page of your chosen Villa rental option.

24.2 Heating charges: charges for heating are applied either according to the consumption and must be paid locally at the end of the rental period or by a set fee as listed in the description of the property again to be paid locally. It should be noted that in some municipalities the use of central heating is prohibited between May and September. The caretaker will advise if there are any restrictions on usage during your stay. The electricity is included in the rental charge (unless otherwise stated in the specific price section of the Villa). Water and hot tap water are included in the rental charge. We recommend drinking bottled water only. Should problems arise with the delivery of water, gas, electricity, or telephone services, the Villa Owner/caretaker of the property will do their utmost to remedy the situation, but we cannot accept responsibility for non-delivery due to circumstances beyond our control. Hot tubs - a charge is generally applied for the heating of hot tubs, where available, please refer to the specific property description on our website.

24.3 Electronic vehicle charging: in the event you require to charge your electronic vehicle in the Villa,  you must notify the Concierge Team in advance. In any case, the provision of this service will depend on the Villa Owner’s final decision and an additional charge may apply.

25. Swimming Pools

Swimming pools are generally open between May 1st and October 15th, although this may vary according to the weather and dependent upon each Villa Owner. You are advised to check the availability of the swimming pool with our sales agents, prior to booking.

Use of the swimming pool is strictly at your own risk and children should be supervised at all times.

In the event that you require the use of the swimming pool outside the period of mid-May until the end of September (when all our pools are open) please check with us before booking and we will inform you of the Villa Owner’s final decision, once we have checked with them; an extra charge may apply. Swimming pools are cleaned and serviced regularly; each property has its own schedule.

Whilst every effort is made to keep the pool clean we do not accept any liability for leaves, insects, etc. that may fall into the water between cleaning sessions.

In respect of the properties with heated pools, extra charges shall apply should heating be via a non-solar panel source. Pools heated by solar panels only, may not reach an ambient temperature as the panels are dependent on sufficient sunlight for them to work efficiently.

26. Animals

The majority of our properties lie within farming or rural areas and livestock or wildlife is frequently present as a result. Neighbouring properties may have dogs that bark and sound travels in the countryside. While we make every effort to ensure the quiet enjoyment of your selected Villa, we take no responsibility for such disturbances away from the property.

Please note, pets are not accepted at any property unless noted in the description. Where accepted, pets are restricted to a single non-aggressive dog and the permission must be obtained in writing before the booking can be confirmed.

27. Usage

The property will be in a clean and well-maintained state when you arrive, and it is expected that you and your party will keep it so throughout the rental period. If the property has not been left in an acceptable state, an additional amount to the Final Bill for the extra cleaning and tidying could be applied. If this cost is not paid in the Final Bill locally and a charge has to be raised by Tuscany Now & More® to cover such costs, then we reserve the right to charge an additional £75 to cover our administration expenses.

House parties, weddings, or any business use are not permitted unless previously arranged and confirmed in writing by Tuscany Now & More®.

28. Cleaning And Maintenance

The Villa will be cleaned prior to your arrival; the pool will also be cleaned and serviced. Some properties will have additional cleaning and a pool maintenance schedule for the week. Certain properties have gardens that require the presence of a gardener. All this is for your greater enjoyment of the property. Whilst every effort is made to respect your privacy for your exclusive stay, access to these services must be allowed. In respect of unforeseen events that require the presence of a specialized repair engineer access must similarly be granted.

29. Children’s Safety And Equipment

A number of properties are identified as being ideal for families with small children. Our recommendations are based on our inspection of the properties, the positive experiences of past guests, and the Villa Owner's willingness to accept children at the property. Specific concerns should be discussed with a Tuscany Now & More® sales agent.

Guests with infants and small children should check with a Tuscany Now & More® sales agent if a crib, cot, or high chair is available. Such items are used at the client's own risk. For sanitary reasons, bedding for cots and cribs is not supplied.

30. Weather

During unusually dry periods water shortages may occur in rural locations with the result that lawns may become scorched and wells may malfunction slightly. Likewise, sudden rains can seriously affect roads, drives, and stated driving times. Many of our properties use septic tanks and changing weather conditions can occasionally produce odd smells.

31. Maid service

The maid service included with the property rentals involves cleaning and tidying only. It should be noted that this service does not cover the making of the beds, cleaning of the kitchen, laundry, or ironing. For further details, you may contact our concierge services department or a member of the sales team. Extra maid service prices vary, depending on the location, and can be booked in accordance with clause 2.2 above.

32. Cook Service:

Cooking services vary and are charged either on an hourly basis or on a per-person basis, in accordance with clause 2.2 above. Please check the website at the individual property for details.

33. Shopping:

If you send us a shopping list in advance, before the deadline for booking Extra Services, we can arrange this for you in accordance with clause 2.2 above. In addition to the cost of the items themselves, there may be a charge for the shopping service, refer to our website for a price guideline. Whilst we do our utmost to ensure the accuracy of the list, this service is prone to errors due to misinterpretations and substitution of local products for those requested. Prices indicated on the website serve as a guideline only and are subject to change. The actual cost will be confirmed with the Villa Owner/caretaker of the property.

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